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How to transfer your domain from Register.com to CPHosting
CPHosting can accept transfers from any registrar, and the transfers can
often be completed in as little as five days or less. Some transfers
may take up to seven days to complete. To transfer a domain from
Register.com to CPHosting, you will need to be aware of the following
information about the domain:
Domain status will currently be locked or active.
Administrative contact email for the registered domain, and must be current.
Authorization or EPP code for the domain (.com, .net, .org, .biz, .us, .name, and .info TLDs only).
If you do not have the above information on hand, you can obtain it from Register.com.
Note: A domain transfer cannot succeed unless the domain name is
unlocked, the administrative e-mail address is valid, and the correct
authorization code is provided (for .com, .net, .org, .biz, .us., .name,
and .info domains).
Unlocking the Domain
By default, all domains registered with Register.com are placed under
DOMAIN LOCK protection. Domain locking serves to prevent unauthorized
transfers of your domain. Before CPHosting can send a domain transfer
request, the lock must be removed at Register.com and the registry
status verified as "Active".
How to Unlock a Domain at Register.com
Log in to your Register.com Account Manager.
From the main menu, select the domain you want to unlock. The domain details display.
In the "Enable/Disable Domain Lock" section, click "Disable Domain
Lock" (If the domain is unlocked, the link displays as "Enable Domain
Click "Continue" to view the Register.com confirmation page.
You can then initiate the domain transfer through CPHosting, but it may
take up to 24 hours before CPHosting's system recognizes the status
change to unlocked.
Domain Administrative Contact
The administrative contact is one of the four contacts listed in the
Whois database for a registered domain. The contact information is
defined by the registrant when the domain was initially purchased
As part of the domain transfer process, CPHosting will send a
transfer-approval e-mail message to the domain's administrative contact
listed in the Whois database.
If you have just removed the lock from a domain registered with
Register.com (using the "unlock" procedure as described above), 24 hours
should elapse before the administrative contact responds to the
transfer approval e-mail message from CPHosting, as it can take up to 24
hours before CPHosting recognizes changes to the domain's Whois
information. Any attempt to respond to the transfer approval message
before the status change has been completed will result in a transfer
failure. You will receive an instant e-mail notification of the failed
Changing the Domain Administrative Contact
If you need to alter the contact information for your domain's administrative contact, follow these steps:
Log in to your Register.com Account Manager.
Select the domain name for which you want to update contact information.
In the "Domain Contacts" section, click "Edit Registrant, Administrative Contact and Technical Contact".
Select the contact for which you want to update contact information, and then click "Edit".
Edit the displayed contact information as needed.
Verify the revised contact information; then click "Continue".
The updated contact information displays. Note that it may take up to 24 hours for the changes to take effect.
In order to transfer a .com, .net, .biz, .info, .name, . org, or .us
domain name you will need an authorization code. An authorization code
is a unique code assigned by registrars to .com, .net, .biz, .us, .info,
.name, and .org domain names at the time of registration. To obtain the
authorization code for your domain, contact Register.com at one of the
Toll free within the U.S. and Canada: (877) 866-0045.
Outside the U.S. and Canada: (902) 749-2056.
Assuming that the above issues are in order, the domain transfer to CPHosting proceeds like this:
Advise the domain's administrative contact that the domain name is being transferred.
CPHosting will e-mail the administrative contact by the next business day with instructions on how to approve the transfer.
Once the administrative contact has approved the domain transfer,
CPHosting will send a transfer request to the registry. If the domain's
administrative contact does not have access to the CPHosting account
from which the transfer request was purchased, the recipient of the
e-mail request must forward the Transaction ID and Security Code to
someone who does. These codes must be entered on the Pending Domain
Transfer screen in your CPHosting account in order to approve the
transfer. Once the Transaction ID and Security Code are successfully
entered, CPHosting will request the transfer at the registry. The
registrar of record then has five (5) calendar days to deny the
transfer. If the registrar of record does not deny the transfer, the
transfer is automatically approved.
The registry will contact Register.com via e-mail.
Register.com will notify the administrative contact of the transfer via e-mail.
Register.com will send an acceptance or rejection notice to the
registry. If the registrar fails to deny the transfer within five days,
the registry will move the domain registration to CPHosting.
The registry will notify CPHosting of the acceptance or rejection.
CPHosting will inform you via e-mail that the transfer is complete.
Should the domain transfer fail, CPHosting will notify you via e-mail.
You may resubmit your transfer request if the transfer fails. However,
to ensure that the information listed in your transfer request remains
valid, you will have only 30 days from the time of your purchase to
complete the transfer at CPHosting.
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